Support
Need Help?
Watertight™ Customer Support
The Watertight™ support team is always happy to take your call. We can provide training over the phone, connect into your system to resolve issues, and ensure you are getting the most out of Watertight™.
Phone:
(800) 676-6109 (U.S. only)
(920) 994-2288
Press Option 2
Monday-Friday
7:00 AM – 5:00 PM CST
E-mail support@kdsmoses.com
Fax (866) 762-8328
The Watertight™ support line is always open. Rely on Watertight™ support – and you will always get a live person when you call.
Remote Support
A picture is worth a thousand words, but sometimes a computer screen is worth millions.
That’s why the Watertight™ Team provides the best support in the industry by remotely connecting to your computer over the Internet when you need help. With a few mouse clicks, we can see your screen at the same time as you, as well as take control when you’d prefer we do the typing.
What To Do
1. Call us to let us know you’d like us to remote control your computer.
2. Download the Watertight™ Remote Support program by clicking one of the big blue links below. Save the file where you’ll be able to find it easily (we recommend your Desktop or My Documents folder).
3. Minimize or close your web browser and double-click on the file you saved (KDSRemoteControl.exe) to start the program.
4. We’ll tell you where to go from there!
Watertight™ Remote Support
Watertight™ Remote Support – Vista / Win7